We are a better kind of contract manufacturer. We measure our partnerships based on our customers’ satisfaction with us, not by how many units we ship them.
How happy are our customers? Well, our latest Net Promoter Score (NPS) is 78, a score on par with folks like Apple, Starbucks and Warby Parker.
Net Promotor Score (NPS) is a key metric that reflects customer loyalty and satisfaction. A “good” NPS typically varies by industry, but a score above 0 is generally considered positive, above 20 favorable, and above 50 excellent.
why we're differentWhy are our clients so happy with us? Because every day we work to earn their trust.
Trust that we’re always going to tell them the truth, trust that we’re going to make their products the way we say we will, trust that we’re going to deliver on time and trust that we’re going to become their favorite business partner.